Spice Street (“we,” “us,” or “our”) respects your privacy. This Privacy Policy describes how Ram-Gann Corp collects, uses, discloses, and protects information when you visit https://spicestreeteats.com, use our online ordering features, communicate with us, or otherwise interact with our restaurant services (the “Services”). Our website and ordering experience are built and supported by Anybound (https://anybound.io) as a service provider to us; Anybound processes information only to operate the Services on our instructions, as described below.
If you do not agree with this policy, please do not use the Services.
1. Who we are
The business responsible for your information is Ram-Gann Corp, operating Spice Street, at 679 Tasman Dr, Sunnyvale, CA 94089, USA. You may contact us about privacy matters at hello@spicestreeteats.com or (408) 746-5037.
2. Information we collect
We may collect:
- Contact and account information: Name, email address, phone number, and similar details you provide when you place an order, create or use an account, sign up for updates, or contact us.
- Order and transaction information: Items ordered, pickup or fulfillment preferences, order history, timestamps, and communications about your order.
- Payment information: When you pay online, payments are processed by Stripe. We generally do not receive or store your full card number; we may receive limited payment metadata (such as card brand, last four digits, expiration, and transaction IDs) as needed to complete the transaction and prevent fraud.
- Fulfillment: Address or location details needed for pickup, catering, or delivery we arrange directly, and information shared with staff or couriers we use as needed to complete your request. We do not currently fulfill online orders placed through our Site via third-party delivery marketplaces (e.g. DoorDash, Uber Eats); if that changes, we will update this policy.
- Communications: Emails, texts, or calls you send us, and records of customer support interactions.
- Marketing preferences: Your choices regarding promotional emails or SMS, where you have opted in or out as applicable.
- Device and usage data: IP address, browser type, device identifiers, general location derived from IP, pages viewed, referring URLs, and similar data collected automatically when you use our website.
- Cookies and similar technologies: Data collected through cookies, pixels, and local storage to operate the Services, remember preferences, measure traffic, and support analytics (Google Analytics) where enabled. You can control cookies through your browser settings; some features may not work if cookies are disabled.
We may combine information we collect from different sources (for example, an online order and a phone inquiry) where permitted by law.
3. How we use information
We use information to:
- Provide the Services, process and fulfill orders, and communicate about your transactions.
- Verify identity, prevent fraud, and protect the security of our systems and guests.
- Improve our menu, website, and operations; analyze usage trends; and develop new features.
- Send transactional messages (order confirmations, pickup readiness, receipts) and, where you have consented or as otherwise allowed by law, marketing and promotional communications (including SMS through Twilio where you have opted in).
- Comply with legal obligations, respond to lawful requests, and enforce our terms.
- Aggregate or de-identify data for analytics or reporting where permitted.
4. How we share information
We may share information with:
- Service providers who assist us on our behalf, including Anybound, which develops and supports our website and online ordering system; Vercel (hosting and related infrastructure); Stripe (payment processing); Google Analytics (usage analytics); Twilio (SMS); and providers of email delivery, customer support tools, marketing, and security. They are permitted to use the information only as directed by us and as described in our agreements with them.
- Professional advisors (lawyers, accountants) when necessary.
- Authorities when required by law, legal process, or to protect rights, safety, and security.
We do not sell your personal information for money. Some laws treat certain sharing for targeted advertising as a “sale” or “sharing”; if that applies, we will provide any required notices and choices (see Section 6).
We may disclose information in connection with a merger, acquisition, or sale of assets, subject to applicable law.
5. Retention
We retain information for as long as needed to provide the Services, meet legal, tax, and accounting requirements, resolve disputes, and enforce agreements. Retention periods vary depending on the type of data and our legitimate business needs.
6. Your choices and rights
Marketing opt-out: For promotional emails, you may unsubscribe at any time using the link in the message or by contacting us at hello@spicestreeteats.com or (408) 746-5037. For promotional SMS, you may reply STOP to opt out (message and data rates may apply), or contact us at the same email or phone. You may still receive transactional messages related to orders you place (for example, confirmations or pickup notices) that are necessary to provide the Services.
Depending on where you live, you may have rights to access, correct, delete, or obtain a copy of certain personal information, or to opt out of certain uses such as targeted advertising or “sales” of personal information as defined by local law.
To exercise those rights, contact Ram-Gann Corp / Spice Street at hello@spicestreeteats.com or (408) 746-5037. We may need to verify your request. If we deny a request, we will explain why as required by law.
California residents: We operate in California. Under the California Consumer Privacy Act (CCPA), as amended, you may have additional rights regarding personal information we collect. We do not knowingly sell or share personal information of minors under 16 without affirmative authorization as required by law. You may designate an authorized agent to submit requests where permitted. We will not discriminate against you for exercising your privacy rights.
European Economic Area, United Kingdom, or Switzerland (if applicable): If we process your personal data in those regions, we may rely on legal bases such as contract (to fulfill your order), legitimate interests (security and improvement), consent (where required), or legal obligation. You may have rights to object, restrict processing, or lodge a complaint with a supervisory authority. Our processing may involve transfers to countries that provide appropriate safeguards as required by law.
7. Security
We use reasonable administrative, technical, and organizational measures designed to protect information. No method of transmission or storage is completely secure; we cannot guarantee absolute security.
8. Children’s privacy
The Services are not directed to children under 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected such information, contact us and we will take appropriate steps to delete it.
9. Third-party sites and services
Our website may link to third-party sites or social platforms. Their privacy practices are governed by their own policies. We encourage you to read them before providing information.
10. Changes to this policy
We may update this Privacy Policy from time to time. We will post the revised version on https://spicestreeteats.com and update the effective date. If changes are material, we may provide additional notice as required by law. Continued use of the Services after the effective date means you accept the updated policy.
11. Contact us
Spice Street (operated by Ram-Gann Corp)
679 Tasman Dr, Sunnyvale, CA 94089, USA
Phone: (408) 746-5037
Website: https://spicestreeteats.com
Email: hello@spicestreeteats.com